Return Policy

Overview

At Trizelonwrvorb, we are committed to ensuring your complete satisfaction with our tailoring and alteration services. This Return Policy outlines our policies regarding service satisfaction, adjustments, and refunds. Please read this policy carefully to understand your rights and our obligations.

Service Guarantee

We stand behind the quality of our work. All tailoring and alteration services are guaranteed to meet the specifications agreed upon at the time of service. If you are not satisfied with the fit or quality of our work, we will make reasonable adjustments to ensure your satisfaction. Our goal is to provide you with perfectly fitted garments that meet your expectations.

Adjustment Policy

We offer complimentary adjustments within 14 days of picking up your garment if the work does not meet the original specifications or if there are issues with the fit. To qualify for free adjustments, the garment must be in the same condition as when it was picked up, and the issue must be related to our workmanship rather than changes in your measurements or preferences.

Conditions for Free Adjustments

• The adjustment request must be made within 14 days of picking up the garment
• The garment must not have been worn extensively or altered by another party
• The issue must be directly related to our workmanship or failure to meet agreed specifications
• The original receipt or service ticket must be presented
• The garment must be clean and in good condition

Refund Policy

Due to the custom nature of tailoring and alteration services, refunds are generally not available once work has been completed. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

Refund Eligibility

Refunds may be considered in the following situations:

• Work was not performed according to the agreed specifications and cannot be corrected
• The garment was damaged during the alteration process due to our negligence
• Services were cancelled before work commenced
• We are unable to complete the work as originally agreed

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Changes in your measurements or body shape after the fitting
• Changes in your style preferences after work has been completed
• Damage to the garment after it has been picked up
• Alterations performed by another tailor after our work
• Normal wear and tear of the garment
• Failure to pick up the garment within 60 days of completion

Custom Work and Special Orders

Custom garment creation and special order services are non-refundable once materials have been purchased or work has commenced. These services are tailored specifically to your measurements and preferences, making them unsuitable for resale or reuse. We require a deposit for custom work, which is non-refundable if you cancel after materials have been ordered.

Custom Work Deposits

A deposit of 50% is required for all custom garment creation. This deposit covers the cost of materials and initial work. The deposit is non-refundable once materials have been purchased. The remaining balance is due upon completion of the garment. If you are not satisfied with the fit during the final fitting, we will make adjustments at no additional charge.

Cancellation Policy

You may cancel your service request before work has commenced for a full refund. Once work has started, cancellations will be subject to charges for work completed and materials used. To cancel a service, please contact us as soon as possible.

Cancellation Timeframes

• Before work begins: Full refund of any deposit or payment
• After work has started but before 50% completion: 50% refund of total service cost
• After 50% completion: No refund available
• Custom orders after materials purchased: No refund of deposit

Garment Storage and Pickup

Completed garments must be picked up within 30 days of notification. After 30 days, a storage fee of $5 per week will be applied. Garments not picked up within 60 days of completion may be donated or disposed of, and no refund will be provided. We will make reasonable efforts to contact you before disposing of any garment.

Damaged or Lost Garments

While we take every precaution to protect your garments, accidents can happen. If your garment is damaged or lost while in our care due to our negligence, we will compensate you based on the fair market value of the garment, up to a maximum of $500 per item. We recommend informing us of any high-value items at the time of service.

Liability Limitations

Our liability for damaged or lost garments is limited to:

• The fair market value of the garment at the time of service
• Maximum compensation of $500 per garment
• No compensation for sentimental value
• No compensation for consequential damages

Quality Standards

We maintain high quality standards for all our work. All alterations and tailoring services are performed by experienced professionals using quality materials and techniques. We inspect all work before notifying you of completion. If you notice any issues with the quality of our work, please bring them to our attention immediately so we can address them.

Fabric and Material Considerations

Some fabrics and materials are more delicate or difficult to work with than others. We will inform you of any potential risks or limitations before beginning work on delicate or unusual fabrics. We are not responsible for fabric defects, color fading, or shrinkage that may occur during the alteration process if these issues are inherent to the fabric itself.

High-Risk Fabrics

The following types of fabrics and garments require special handling and carry additional risk:

• Leather and suede
• Silk and delicate fabrics
• Beaded or embellished garments
• Vintage or antique clothing
• Waterproof or coated fabrics

We will discuss any additional risks and obtain your consent before working on these types of garments.

Measurement Accuracy

Accurate measurements are essential for successful alterations. We take careful measurements during your fitting, but we rely on you to inform us of any special requirements or concerns. If your measurements change between the fitting and pickup, additional alterations may be required at an additional cost.

Timeline Guarantees

We provide estimated completion times for all services, but these are estimates only and not guarantees. Completion times may vary based on the complexity of the work, availability of materials, and our current workload. Rush services are available for an additional fee and come with a guaranteed completion time. If we fail to meet a guaranteed rush service deadline, you will receive a 25% discount on the service.

Payment Terms

Payment is due upon pickup of completed garments unless other arrangements have been made in advance. We accept cash, credit cards, and debit cards. For custom work, a 50% deposit is required before work begins, with the balance due upon completion. Garments will not be released until payment is received in full.

Dispute Resolution

If you have any concerns about our services or this Return Policy, please contact us immediately. We are committed to resolving any issues to your satisfaction. Most concerns can be resolved through direct communication with our staff. If we are unable to resolve your concern, we will work with you to find a fair solution.

Steps for Dispute Resolution

• Contact us immediately upon discovering any issue
• Provide your original receipt or service ticket
• Explain the issue clearly and provide any relevant photos
• Allow us reasonable time to inspect the garment and assess the situation
• Work with us to find a mutually acceptable solution

Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified policy. We encourage you to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions about this Return Policy or need to request an adjustment or refund, please contact us:

Trizelonwrvorb
209 Sheppard Ave E, North York, ON M2N 1N2, Canada
Phone: (416) 226-2829
Email: assist@trizelonwrvorb.world

Customer Responsibilities

To ensure the best possible outcome for your tailoring services, please:

• Provide accurate measurements and specifications
• Inform us of any special requirements or concerns
• Inspect your garment carefully upon pickup
• Report any issues immediately
• Follow care instructions for altered garments
• Pick up completed garments within the specified timeframe
• Maintain the garment in good condition if adjustments are needed

Satisfaction Commitment

Your satisfaction is our priority. We are committed to providing high-quality tailoring services and ensuring that you are happy with the results. If you have any concerns at any point during or after the service, please do not hesitate to contact us. We value your business and want to ensure that every experience with Trizelonwrvorb exceeds your expectations.